Privacy policy

Who we are

Pentaburgh Plumbing & Heating (trading as Pentaburgh Group Ltd) provides domestic plumbing, heating, boiler and bathroom services across Edinburgh & the Lothians. We are the data controller for the personal information described in this policy.

You can contact us about anything in this policy by phone on 07788 373160 or by email at info@pentaburgh.co.uk.

What information we collect

When you submit the estimate form or contact us, we collect the information you choose to give us: your name, phone number, email address, the postcode or area of the property, and the details of the work you need.

If you email us or send photographs of a fault, we hold those messages and images so we can quote and carry out the work accurately.

Our website may collect standard technical information such as your browser type and pages visited, used only to keep the site working and to understand which pages are useful.

How we use your information

To respond to your enquiry, prepare an estimate, arrange a visit and carry out the work you ask us to do.

To keep records of work completed, which is necessary to honour the 12-month workmanship guarantee and any manufacturer boiler guarantee registered in your name.

To meet legal and safety obligations connected with gas work.

We do not sell your information, and we do not use it for marketing unless you have asked us to contact you about something specific.

Lawful basis

We process your information to take steps at your request before entering a contract, and to perform that contract once work is agreed. Where we keep records for safety or legal reasons, we do so to comply with a legal obligation. Where we rely on legitimate interests, this is limited to running the business and keeping accurate job records.

Who we share it with

Boiler manufacturers, where a guarantee needs to be registered in your name.

Service providers that host this website, deliver enquiry forms to us, or handle our accounts, and only to the extent needed to provide those services.

Public authorities where the law requires it. We never sell or rent your details to third parties.

How long we keep it

Enquiries that do not lead to work are kept only as long as needed to deal with them. Records of completed work are kept for as long as we may need them for guarantee, insurance, safety or tax purposes.

Your rights

You can ask us for a copy of the information we hold about you, ask us to correct it, ask us to delete it where we are not required to keep it, or object to how we use it. Contact us using the details above and we will respond.

If you are not satisfied with our response you can complain to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection.

Cookies

This website uses only the cookies and similar technologies needed for the site to function and for embedded content such as the Google map and the review widget. You can block or delete cookies in your browser settings, though parts of the site may then not work as intended.

Security

We take reasonable measures to protect the information you send us. No transmission over the internet can be guaranteed completely secure, so please do not send payment card details by email.

Changes to this policy

We may update this policy from time to time. The version published on this page is the one that applies.